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Order Desk

Company Overview

Abatix has been in business for over 30 years with branch locations across the country. With the idea that success is based on building long lasting relationships, we have grown into a nationally recognized supplier of safety, construction, and industrial products supporting customers across the nation.

Our team is our #1 asset and we are grateful that we have been able to attract and keep great employees which translates into the best possible support team for our customers.  At Abatix, you are more than an employee, you are family.

Job Summary

The Order Desk is accountable for maintaining day-to-day customer relations and ensuring excellent order fulfillment to our customers. The team member serves as a resource to customers, prospects, other employees, and the outside sales staff. Aligned with the overall goals and objectives of the entire company, this person strives for 100% of our customers to “Experience the Difference”. 

Responsibilities and Duties

  • Serves customers in person, over the phone and via email, providing pricing and product application information
  • Source and process special orders and shipments
  • Prepare quotes and follow up in a timely fashion
  • Stay current on product knowledge
  • Perform vendor relations/negotiations as needed
  • Maintain computer and software related skills
  • Maintain accurate customer contact records
  • Communicate with customers regarding new products
  • Perform other duties as necessary  

Qualifications and Skills

  • High school degree or GED certificate from a certified institution required
  • 2+ years prior customer service experience preferred
  • Strong customer service skills and a professional appearance
  • Exhibit motivation, dependability, punctuality, organization skills, and be detail oriented
  • A team player who handles multiple projects simultaneously in a fast paced environment
  • General office skills including proficient computer skills
  • Ability to compile and decipher information in a spreadsheet format 

Benefits and Perks

  • Your choice of healthcare plans, plus dental insurance, and a vision discount program
  • ESOP and Company match 401(k) plan
  • Employer sponsored AD&D/life insurance, options for STD,  LTD, accident and critical illness insurance
  • Flexible spending accounts for medical and dependent care
  • PTO starts on your first day and company paid holidays
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