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Customer Service Rep / Order Desk

Company Overview

Abatix has been in business for over 30 years with branch locations across the country. With the idea that success is based on building long lasting relationships; Abatix was founded on May 16th, 1983, when we began selling industrial safety supplies. Abatix has since grown into a nationally recognized supplier of safety, environmental, construction, janitorial, and industrial products carrying thousands of products and supporting customers across the nation.

Our team is our #1 asset. With a wealth of industry and product experience, our management team has an average of 20 plus years tenure with Abatix and the remainder of full time employees have an average of 7 plus years. Abatix takes pride that we have been able to attract and keep great employees which translates into the best possible support team for our customers. At Abatix, you are not just an employee, you are family.

Job Summary

The Customer Service Representative (CSR) is accountable for maintaining day to day customer relations and ensuring world class order fulfillment. The team member serves as a resource to customers, prospects, warehouse employees, vendors and outside sales staff. He/She shall be aligned with and support the overall goals and objectives of the entire company and actively provide input and support throughout the company. Strives for 100% of customers to Experience the Difference. Ensures Abatix is represented in a positive manner.            

Responsibilities and Duties

  • Sell and service customers in person, over the phone and via email, providing pricing and product application information
  • Take and process customer orders, provide delivery information, and follow up as required
  • Source and process special orders and direct shipments
  • Prepare quotes and follow up in a timely fashion
  • Promote the learning centers
  • Stay current on product knowledge
  • Perform vendor relations/negotiations as needed
  • Maintain computer and software related skills
  • Assist customers through counter sales
  • Notify supervisor, warehouse manager, and outside sales staff of customer issues as warranted
  • Assist with the company’s inventory management program when required
  • Make outbound calls to generate sales as directed
  • Maintain accurate customer contact records
  • Suggest related “add-on” items for customer orders
  • Communicate new customer opportunities to supervisor and outside sales staff
  • Communicate with customers regarding new products
  • Communicate honestly and succinctly with the purchasing department
  • Review work load and prioritize work to ensure delivery times, locations, and customer requirements are consistently met
  • Resolve discrepancies regarding shipments, receipts, and all other transactions
  • Evaluate and recommend continuous improvement projects to supervisor
  • Participate in various departmental and interdepartmental meetings or training as required
  • Perform other duties as necessary 

Qualifications and Skills

  • High school degree or GED certificate from a certified institution required
  • 2+ years prior customer service experience preferred
  • Strong customer service skills
  • Professional appearance
  • Excellent verbal & written English language skills are required
  • Possess a strong work ethic and a high level of professionalism
  • Exhibit motivation, dependability, punctuality, organization skills, and be detail oriented
  • A team player who handles multiple projects simultaneously in a fast paced environment
  • General office skills including proficient computer skills
  • Ability to compile and decipher information in a spreadsheet format 

Physical Demands & Work Environment:

  • Able to be present & punctual, with minimal absences 
  • Able to sit for long periods of time
  • Able to lift 25 pounds
  • Required to wear steel toe boots or shoes when in warehouse
  • Eyesight, verbal skills, and hearing must be adequate to enable written and verbal communication with customers
  • Time commitments will vary with the seasons and may require more than forty hours per week. May also be called out occasionally for after hours or weekend service. 
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