Abatix Corp

Sales Support / Order Entry Associate

West Sacramento, CA
Full Time
Mid Level

Abatix is looking for a Customer Care Representative! The Customer Care Representative is the face of the company to many of our customers, vendors and business partners.  They will assist customers over the phone, in-person and via email as well as assist the warehouse team as needed.  The ideal candidate is a clear communicator, friendly and willing to go above and beyond to help our customers. Bilingual (English / Spanish) prefered.

Day shift  |  Monday - Friday  |  $21 - $25 / hour DOE

Job Description

  • Assist customers in person, over the phone, and via email
  • Occasionally assist the warehouse team as needed
  • Provide pricing and product information, process orders and provide delivery information
  • Source and process special orders and direct shipments
  • Stay current on product knowledge
  • Resolve discrepancies regarding shipments, receipts or other transactions
  • Recommend process improvements and new customer opportunities to supervisors
  • Perform vendor relations and negotiations as needed

Job Requirements

  • 2+ years of customer service experience
  • Excellent verbal and written English language skills
  • Bilingual (Spanish) preferred
  • Computer literacy and ability to use spreadsheets and software with minimal supervision
  • Strong customer service mindset
  • High level of professionalism
  • Ability to multitask in a fast-paced environment
  • Motivation, dependability, punctuality and organization skills
  • High school degree or GED certificate required

Benefits of the Abatix Family

  • You start earning vacation / sick time on day 1 because we believe in your work/life balance
  • We offer you choices in healthcare plans 
  • We are an ESOP which means if we make money - you make money!
  • We match contributions to your 401(k) plan because we believe in your financial future
  • We give you additional Life Insurance at no cost to you
  • We offer STD, LTD and additional insurances so you can make sure your family is secure
  • We offer flexible spending accounts for medical expenses

Abatix is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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